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A QualitEvolution is intended to capture positions and experiences as a participant in the evolution of the Quality profession into the 21st century. From its origins as the brainchild of Corporate Industrial Statisticians, our profession has transformed and evolved to incorporate and adapt to the demands and expectations of our modern existence.

The scope of the subject matter within A QualitEvolution extends to the furthest ranges of quality, business transformation, management science, and quality issues especially pertinent to the members of ASQ in Canada.

Monday, July 23, 2012

Finance and Governance: Profiling a Technical Committee within the ASQ Quality Management Division

Within the ASQ Quality Management Division, there are several Technical Committees, each with different composition and mandates.  I am the chair of the ASQ QMD Finance and Governance Technical Committee, which is one of several groups within the Quality Management division offering specialized knowledge in an advanced area of quality management. 

Organizational Excellence - To support and promote international excellence models (Baldrige, EFQM and others) to help businesses, hospitals and schools reach higher levels of performance.
Chair: Bill Denney

Finance & Governance - To establish systematic approaches to the application of financial control and optimization methods to quality initiatives, the development of financial systems and metrics compatible with a systems perspective of organizations, developing and integrating financial and governance programs with quality management systems and practices, and the long-term incorporation of quality ideals into the strategic and executive priorities.
Chair: Daniel Zrymiak

Innovation & Value Creation - To extend problem solving and optimization methodologies into creative design practices to satisfy increasingly sophisticated customers.
Chair: Tracy Owens

Enterprise Risk Management - To establish systematic approaches to managing risks, the multiple effects of risk drivers, and mitigation strategies on a business-wide basis.
Chair: Ron Meier

Public Health - To help advance the public health mission of Prevent, Promote, and Protect. Prevent disease by engaging the community to identify and solve health problems, Promote health by informing the community of healthy choices, and Protect the community from health problems and hazards.
Chair: Grace Duffy / Jack Moran

Social Responsibility - To help people and organizations understand why it is important to behave ethically and with sensitivity toward social, cultural, economic and environmental issues. Striving for social responsibility helps individuals, organizations and governments have a positive impact on development, business and society with a positive contribution to bottom-line result.
Chair: Marc Kelemen

The Finance and Governance Technical Committee is unique in that there are intersections with several formal and informal ASQ Bodies.

-          ASQ Fellows: The origins are from brainstorming discussions within the ASQ Fellow membership group.  All current members of the QMD Technical Committee are concurrently ASQ Fellows.  This Technical Committee was adopted as an incremental staging point for creating a distinct Community of Practice in support of quality practitioners oriented towards financial and governance pursuits.

-          IAQ Governance: This QMD Finance and Governance Technical Committee intersect with a similar group within the International Academy for Quality.  The IAQ refers to their sub-groups as “Think-Tanks”, with one of the think-tanks emphasizing global governance.  There are several publications and ongoing references being created to support quality practitioners throughout the world. 

-          ASQ Society Technical Committee: There is an ASQ Technical Committee which has a different mandate: evaluating presentations for conferences.  At the recent WCQI and concurrent conferences (ICQI, ISE, Sustainability, Healthcare), there were multiple presentations delivered by at least 4 of the QMD Technical Committee members.  This has also contributed to the ongoing expertise, body of knowledge development and collection of information.  There also needs to be a connection for Finance and Governance subject matter experts, reviewers and moderators of topics in this area, as well as panelists and facilitators for workshops. 

-          ASQ Certification: There is currently a gap in the existing ASQ Bodies of Knowledge between the operational and technical demands of the CQA, CQE, CRE, CSSGB and other “hands-on” certifications with the managerial expectations of the CSSBB, CSSMBB, and CMQ/OE.  The gap consists primarily of the elements covered within finance and governance, and is most evident with the CSSMBB demands, many of which have not been addressed or covered in earlier ASQ certifications.  This Technical Committee has been in contact with ASQ to address this gap with proposals to supplement the quality practitioner with specific training and certification programs.

-          ASQ Influential Voices:   There are tremendous opportunities to reach a growing segment of ASQ members and online participants who do not necessarily attend meetings or conferences, but are attentive to the cluster of ASQ Blogs and online updates.  Dynamic opinions and insights can be captured on a real-time basis to gauge preferences and truly understand the current prevailing opinions and desires of our constituency.

-          ASQ Board: There is currently a desire at the top executive levels of ASQ to engage membership and organizations more effectively, and demonstrate improved financial and governance outcomes.

-          ASQ Membership: The ASQ Membership at large (as reflected in the attached correspondence) has expressed interest in learning more about this subject area, and progressing in their respective quality journeys by becoming more proficient in this area.

From this preamble, it is evident that our Finance and Governance Technical Committee does not exist as an entity unto itself, but as a conduit to connect our membership to thought leaders in the field of Finance and Governance.

I have drafted a simple response to the questions to create an FAQ to guide vision and planning discussions over the next few weeks.

What resources do the Technical Committees require and what are their deliverables over the next 18 months?

-         Collect: Obtain information from research and different ASQ and international quality bodies pertaining to Finance and Governance
-         Communicate: Access to online resources to support phone conferencing, shared networks, and collaboration on articles and research
-         Convene: At conferences and similar gatherings, access to private meeting rooms or work areas
-         Present and Publish: Continue with individual efforts to author, publish, and present interesting, relevent, and timely contributions.
-        Community of Practice: Build a community of expertise, connecting with individual members of ASQ and Quality Managemend Division
What benefit do you get from being on a Technical Committee within QMD?
-         The creation and permanent establishment of a thriving and dynamic Community of Practice.
-         Participation in the leadership and long-term direction of the Quality Management Division as a distinctive entity.

What do you contribute to the greater good as a member of a Technical Committee within QMD?

-         This as “Business Class” Quality where executive concerns can be addressed. 
-          Connectivity from the rank and file ASQ Member to the elite bodies and thought leadership within our profession. 

How does your Technical Committee support the accomplishment of the quality objectives of QMD?
a.       Of ASQ?
b.      Of Global Quality?
c.       Of Organizational Excellence?
d.      Of Management (quality and other disciplines)?

-          Primarily as a conduit of information, eventually leading towards the entrenchment of a permanent Community of Practice for those quality practitioners who aspire to become proficient in the areas of Finance and Governance, in both the application of those principles to their particular roles, and the increase fluency and capability of delivering quality outcomes within the finance and governance domains.

What other comments would you contribute?

-         This is a “motherhood” issue where nobody is overtly opposed to the incorporation of finance and governance within the Body of Knowledge for Quality.  I would like to drive this subject area from the periphery to become a central tenet of the Quality Profession.

The opinions and comments expressed are mine, and I have extended the distribution list to invite others to weigh in to this vision.  If we have a better appreciation for the potential, the appropriate vision and planning can materialize.  I recognize that this vision is larger than my personal capabilities, and would support a transition to a more seasoned and experienced leadership model.  I welcome your inputs and invite all to participate and liaise with the Quality Management Division’s Finance and Governance Technical Committee.

1 comment:

  1. To improve quality of service or manufacturing has gained importance to survive in this competitive scenario. Certified Manager of Quality and Operational Excellence are considered one of the elite certification that enhances performance producing better quality of service and products. I have done my CMQ OE certification from PROXALT. This is a great post, thank you for sharing.